Automotive Service Advisor Volvo
Company: Empire Automotive Group
Location: Saint James
Posted on: May 3, 2024
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Job Description:
Job Description Empire Automotive Group Volvo Smithtown:
Automotive Service Advisor Our brand-new showroom and service
facility is now open and we are looking for an experienced service
advisor to join our team. Volvo has always led from the front with
their safety, technology and style. Our new facility includes a
service drive through with state-of-art equipment, new efficient
shop that increases productivity and a up-to-date customer waiting
room including a full beverage and snack bar. This is a perfect
time for you to come grow with us; creating a life-long customer
relationships and making money you deserve.
Your Daily Work Schedule:
Oversees service orders and flow of Service Lane Ensures that
customers receive prompt, courteous, and effective service. Takes
ownership of the customer's experience by carrying out those
additional assignments that allow the dealership to leave a
positive impression with the customer. Provides concierge support
for all owner inquiries, whether on the phone or in person, to
ensure the customer does not get mishandled. Ensures the daily
inventory of technicians' time is consistently sold to service
customers. Distributes work between technicians efficiently.
Answers technical questions about vehicle problems, warranties,
services, and repairs. Maintains Customer Success Index at or above
company standards. Assists in diagnosing vehicle problems, orders
parts and tools as necessary. Oversees administration of warranty
claims as well as training and supervising of service department.
Encourages compliance with applicable laws and regulations.
Maintains good working relationship with factory(s) and fosters
positive employee relations.
Qualities were looking for:
Available to work flexible hours and weekends. Reliable,
self-starter mentality and ambitious spirit preferred. Ready to
waste no time on learning new product ins and outs; eager to
improve. Team player, working productively with the customer,
technician and factory.
Professional, well-groomed personal appearance. Clean driving
record and valid drivers license. You have excellent communication,
interpersonal, and organizational skills. You understand the
importance of listening and being empathetic. You have strong
work-ethic with the ability to work in a fast-paced, results-driven
environment. You have at least one year of prior employment
involving customer-facing service or telephone contact. You have
friendliness, enthusiasm, reliability, with a positive
"team-player" attitude. You are open to constructive feedback to
improve your performance and development. You have strong computer
and multitasking skills.
We are an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state, or local
laws.
Keywords: Empire Automotive Group, Brentwood , Automotive Service Advisor Volvo, Other , Saint James, New York
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