Customer Relations Associate

Company: Opal Core Marketing
Location: Hartford
Posted on: July 15, 2025

Job Description:

Here at Opal Core Marketing, we pride ourselves on our ability to build lasting customer relationships based on trust, transparency, and exceptional customer service. As a growing leader in the business consulting industry, we offer hands-on, personalized care for our customers that focuses on innovative solutions that really make a difference for our clients and our customers. Our client relations, sales, and customer service methods are unique and reflect the dynamic team that we’ve built over the years. It is through our approach to client relations and customer care that we have been able to grow our operations and our client’s customer base steadily over the past year, and we are now looking to bring new Client Relations Associates on board to continue this growth! As a Client Relations Associate, you will be the first point of contact between Opal Core Marketing and potential customers. You will be responsible for ensuring that their needs are met and their expectations are exceeded when it comes to the level of personalized sales and customer service support that we offer. The Customer Relations Associate role involves building lasting relationships, providing excellent sales and customer service, and advocating for client and customer interests. Key Responsibilities of a Customer Relations Associate: Assist in the management of existing accounts as well as the acquisition of potential customers in a manner that serves all parties’ interests Serve as the primary point of contact for customers, responding to inquiries and concerns promptly and professionally whether through phone, email, or in person visits Facilitate communication between customers and client technicians, ensuring that activation processes run smoothly and beneficially for all parties Advocate for the interests of the client regarding sales goals and customer satisfaction metrics while providing customers with personalized and efficacious customer service Abide by all compliance policies set forth by the client while handling sensitive customer information, ensuring all interactions meet legal regulatory and privacy requirements Participate in the training of junior Client Relations Associates in all of the above responsibilities, demonstrating strong leadership potential

Keywords: Opal Core Marketing, Brentwood , Customer Relations Associate, Customer Service & Call Center , Hartford, New York