Client Support Representative - Full Training with Competitive Compensation

Company: Pristine Management Group, Inc.
Location: Clifton
Posted on: July 15, 2025

Job Description:

Who We Are Pristine Management is the ultimate destination for marketing excellence in New Jersey. We take pride in our commitment to refinement. As the marketing landscape evolves, so do we. We constantly assess our direction and the resources we provide to our clients, ensuring that they receive the education and support they need to achieve their marketing goals. Who You Are We are in need of a dynamic people-person to become a Client Support Representative for our NJ team! In this role, you will be the primary contact for Verizon and AT&T customers, providing expert solutions and driving sales of innovative products and services. Are you a natural communicator capable of building strong connections and have a burning desire to succeed? Pristine Management would love to know more about you! What’s The Role Our Client Support Representative will be expected to: Being the first point of contact for customers when they reach out in person and guiding them through their needs. Actively listening to customer concerns, empathizing with their situation, and working quickly and politely to find a satisfactory solution. Meticulously recording details of every customer conversation, including the nature of the inquiry, the steps taken to resolve it, and the final outcome. Clearly communicating the customer's issue to the technical team, relaying technical explanations back to the customer in an understandable way, and ensuring a seamless resolution process. Make follow-ups to confirm the customer is satisfied with the solution to proactively demonstrate a commitment to excellent service and can help identify any lingering concerns. Engaging in ongoing training programs to stay updated on new telecom products, services, and features, as well as to refine communication, conflict resolution, and other customer service techniques. Understanding customer problems thoroughly and offering accurate, helpful, and effective solutions related to telecom products and services. Identifying opportunities to introduce and sell relevant Verizon products and services to customers, ensuring they understand the benefits and value. Fostering trust and loyalty with customers through positive interactions, attentive service, and follow-up, aiming for long-term satisfaction. Adapting communication styles to suit different customer personalities, backgrounds, and technical understanding, ensuring clear and respectful interactions. Representing Verizon's values, professionalism, and commitment to customer satisfaction in all interactions, upholding a positive brand image. Staying up-to-date with the latest offerings, features, and troubleshooting techniques to provide the most current and comprehensive support. Working with the Client Support Representative team and upper management, sharing insights, and aligning with management's goals to achieve collective success.

Keywords: Pristine Management Group, Inc., Brentwood , Client Support Representative - Full Training with Competitive Compensation, Customer Service & Call Center , Clifton, New York