Customer Account Management 5 - Job ID#205346
Company: PDS Defense, Inc.
Location: Bohemia
Posted on: April 15, 2024
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Job Description:
PDS Defense, Inc. is seeking a Customer Account Management 5, in
Bohemia, NY.Job Description: Reporting to the Manager of Customer
Service, the Customer Account Administrator is responsible for
overall customer account management which includes purchase order
management, forecast input, pricing review, open order review and
management, contract review, credit and debit processing and any
other activities related to resolving customer issues. The Customer
Account Administrator is the focal point to the customer.Primary
Responsibilities* Responsible for the full life cycle of customer
purchase orders. (receive, review, approve, process, follow-up)*
Identify and assess customer needs to achieve satisfaction* Build
sustainable relationships and trust with customer contacts through
open and interactive communication* Handle customer complaints,
provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution* Manage incoming phone calls
and emails from internal and external customers* Ability to analyze
contractual documents, pricing, and lead times of all assigned
Customer Contracts* Provides liaison between customer and company
personnel with regard to contract commitments, modifications and
revisions* Makes special studies, investigations and analyses and
prepares related reports* Daily interaction with Sales, Supply
Chain/Logistics, and Production counterparts* May require
occasional evening or early morning calls to align and coordinate
with international customers* Performs other related duties as
requiredPreferred Qualifications* Proven customer support
experience or experience as a Customer Account Manager* Ability to
multi-task, prioritize, and manage time effectively* Superior
organizational skills* Strong sense of urgency and ability to
prioritize competing tasks* Exceptional written and oral
communication skills* Able to anticipate needs and shows
initiative* Aerospace industry experience, preferred* Manufacturing
experience, preferred* Project Management experience working in
cross functional teams, preferred* Proficient in MS Office products
(Word, Excel, PowerPoint, Project, etc.)
Keywords: PDS Defense, Inc., Brentwood , Customer Account Management 5 - Job ID#205346, Executive , Bohemia, New York
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