Program Manager for Support Services

Company: Complete Staffing Solutions
Location: New York
Posted on: May 8, 2025

Job Description:

Program Manager for Support Services - Community Health Center (Jackson Heights Location)*perm
Our mission is to improve the health of our community and to increase access to comprehensive primary care, preventive health services, mental health, and supportive services. We are committed to excellence and to providing culturally competent services that enhance the quality of life. We advocate for and provide a welcoming environment for underserved and vulnerable people, especially Asians and Pacific Islanders, the LGBT Community, and individuals living with and affected by HIV/AIDS.
Location: Jackson Heights, NY
Pay: $58,500 - $78k DOE
Schedule: Monday to Friday, 9-6p
Position Summary :
Responsible for the operation of direct support services programs, including healthcare case management, grant-funded case management, food and nutrition, and support groups.
Qualifications:

• 
  
• BA/BS in a relevant field with 5 years of full-time experience; an advanced degree in social work, human services, mental health, or equivalent with 3 years of experience may be considered.
  
• Two (2) years of supervisory experience preferred.
  
• Experience working with target populations such as individuals with Serious Mental Illness, children and families, immigrants, developmental disabilities, SUDs, chronic hepatitis, LGBT, high risk or living with HIV/AIDS, and Asians and Pacific Islanders is strongly preferred.
  
• Appreciation of and commitment to the center's mission and values.
  
• UAS-NY certification required within 3 months of hire.
  
• Excellent customer service skills.
  
• Ability to work in a multidisciplinary and diverse environment.
  
• Effective communication skills in English; bilingual skills in Spanish and/or Asian languages are a plus.
  
• Ability to perform public speaking and make professional presentations.
  
• Ability to work collaboratively and independently.
  
• Proficiency with applications such as Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, Healthix, MAPP, PSYCKES, etc.
  
• Ability to multitask and manage multiple projects in a stressful environment.
  
• Flexibility to work some evenings and weekends.
  
  Essential Functions and Responsibilities:
  
  • 
    
  • Ensure compliance with program standards, quality, budget, and reporting requirements.
    
  • Assist in grants management, including revenue projection and budgeting.
    
  • Recruit and hire program staff.
    
  • Provide clinical and administrative supervision to staff.
    
  • Participate in multidisciplinary meetings.
    
  • Develop and implement recruitment and enrollment strategies.
    
  • Support staff to meet quality and quantitative goals.
    
  • Conduct quality assurance and improvement activities.
    
  • Maintain educational and promotional materials.
    
  • Address crises involving clients, medical, and mental health providers.
    
  • Coordinate with other programs to ensure comprehensive services.
    
  • Prepare and submit reports timely.
    
  • Provide training related to Support Services.
    
  • Participate in organizational activities and represent the agency externally.
    
  • Perform other duties as assigned.
    
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Keywords: Complete Staffing Solutions, Brentwood , Program Manager for Support Services, Executive , New York, New York