Principal Product Manager, Tech, Amazon Connect

Company: Amazon
Location: New York City
Posted on: April 3, 2026

Job Description:

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. We are looking for a passionate, talented, and experienced Product Management leader to help shape the future of Amazon Connect, an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. You will play a crucial role in building the Customer Data & Insights strategy for Connect, obsessing over the agent and user experience. You will have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus. As a Principal Product Manager, you will drive strategic initiatives, working cross-functionally with product leaders across Connect to make customer data & insights easy to build, access and use. You will champion their front end experiences so users like admins and supervisors as well as their agents can understand the value of customer insights and be able to use those insights to drive outcomes for their businesses. You will be 100% customer focused, understanding their needs and requirements, plus anticipating future trends that will serve their needs. You will excel at delivering results, being able to coordinate large, multi-functional projects on-time, anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. This team is a great fit for you if: -You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal. -You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions. -You’d like to be directly responsible for solving real customer problems. -You are a passionate learner and are motivated to take on new challenges. -You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance. About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 7 years of working as a Technical Product Manager experience - 5 years of technical (software development, network development, IT, other related) experience - Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) - 7 years of technical (software development, network development, IT, other related) experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 199,200.00 - 269,500.00 USD annually USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually

Keywords: Amazon, Brentwood , Principal Product Manager, Tech, Amazon Connect, IT / Software / Systems , New York City, New York