Responsible for reviewing and updating the team's Verint entries
Responsible for reviewing reports from BI Client and
prioritizing and assigning work.
Responsible for any necessary UAT testing for the Correspondence
- Aging Work Report - Weekly
Responsible for reviewing the BI Client and updating the Aging
Work report weekly
- Iron Mountain Escalations
Responsible for escalating file and final status requests to the
- Tracking for Queue Updates and Data
When needed, reviewing work items in queue to identify areas for
improvement and collect Data for upper management.
Entering and monitoring Service Now requests as needed
Maintaining a 90% or higher on all monthly knowledge checks
administered by the Training Department
It has been and will continue to be the policy of American
International Group, Inc., its subsidiaries and affiliates to be an
Equal Opportunity Employer. We provide equal opportunity to all
qualified individuals regardless of race, color, religion, age,
gender, gender expression, national origin, veteran status,
disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to
our future and our mission - creating a foundation for a creative
workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in
each employee, seeking to ensure that our people are not only
respected as individuals, but also truly valued for their unique
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable
accommodations to job applicants and employees with physical or
mental disabilities. If you believe you need a reasonable
accommodation in order to search for a job opening or to complete
any part of the application or hiring process, please send an email
to firstname.lastname@example.org. Reasonable accommodations will be
determined on a case-by-case basis.
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
American General Life Insurance Company