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Correspondence Team Lead

Company: American International Group
Location: Brentwood
Posted on: June 6, 2021

Job Description:

  • Daily Verint Corrections

Responsible for reviewing and updating the team's Verint entries daily.

  • Daily Work Flow

Responsible for reviewing reports from BI Client and prioritizing and assigning work.

  • UAT Testing

Responsible for any necessary UAT testing for the Correspondence team

  • Aging Work Report - Weekly

Responsible for reviewing the BI Client and updating the Aging Work report weekly

  • Iron Mountain Escalations

Responsible for escalating file and final status requests to the appropriate contact

  • Tracking for Queue Updates and Data

When needed, reviewing work items in queue to identify areas for improvement and collect Data for upper management.

  • Service Now Tickets

Entering and monitoring Service Now requests as needed

  • Monthly Knowledge Check

Maintaining a 90% or higher on all monthly knowledge checks administered by the Training Department

  • SLA Monitoring

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Keywords: American International Group, Brentwood , Correspondence Team Lead, Other , Brentwood, New York

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