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Operations Quality Analyst

Company: American International Group
Location: Brentwood
Posted on: June 8, 2021

Job Description:

Business Analyst - Quality Management

Estimated Travel Percentage (%): None

Relocation Provided: No

Position Summary

In this challenging and dynamic role, you will support the Closed Block Service Center (CBSC) Operations team and serve as a critical control point, reviewing the accuracy and timeliness of customer service, processing and handling of work for CBSC.

Organizational Structure

This position will report to the Quality Manager, Closed Block Service Center (CBSC). CBSC is a business unit of AIG Life and Retirement responsible for the administration of more than half of AIG's in-force insurance portfolio. This position is within the Operations team.

Performance Objectives

  • Perform quality review of work for the Closed Block Service Center including business processed in admin systems, pulled from reports, and transactions generated through AWD (work distribution system)
  • Identify/recommend process improvements and procedure changes.
  • Use databases to track, document and build reporting of quality reviewed work
  • Provide feedback to Operation's Business Areas, Management, Clients and Customers through written communication, team discussion, and reporting

Skills and Experience

  • 5 years of experience in insurance operations preferred
  • Strong attention to detail, communication and analytical skills
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Previous quality processing preferred
  • Tech savvy and ability to quickly learn new systems
  • Closed Block practices and systems including claims systems preferred, but not required
  • Universal Life processing knowledge preferred

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company

Keywords: American International Group, Brentwood , Operations Quality Analyst, Other , Brentwood, New York

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