Salesforce Analyst

Company: Upward Health
Location: Hauppauge
Posted on: September 1, 2024

Job Description:

Job DescriptionUpward Health is an in-home multidisciplinary provider that partners with health plans and other risk-bearing entities to address the unique needs of high-risk, high-need patients. Using a unique, holistic, and community-based approach, Upward Health facilitates and delivers care that improves outcomes and the quality of life for every patient. When considering candidates, we look for diverse clinical and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in improving the patient care experience and clinical outcomes while lowering the overall cost of care. Our leadership team is dedicated to developing and promoting a performance-driven culture that promotes positive, highly engaged, collaborative relationships among the various stakeholders. We offer excellent benefits and an incredible employee-first culture.We are looking for a Salesforce Analyst to work with the Senior Manager of Clinical Applications to optimize, configure, and maintain Salesforce functionality to best suit Upward Health's business needs. Upward Health uses Salesforce Health Cloud as a care management application to track and document activities related to patient care, and our constant growth and diversity of clients introduces new business requirements on a regular basis. The Salesforce Analyst will, ideally, be able to understand pain points in the application and identify, configure, and present solutions to address these pain points. We are looking for someone who is comfortable interacting with all levels of an organization and who can work with stakeholders to help develop application solutions that will satisfy the requirements of our stakeholders while maintaining the integrity of our clinical documentation. The ideal candidate will have had experience with various configuration components in Salesforce such as Process Builder, Flow Builder, Field Service Lightning, and OmniStudio.Job ResponsibilitiesParticipates in the analysis and review of business requirements and the design of solutionsIdentifies areas of improvement in Salesforce and presents comprehensive plans to implement improvementsParticipates in special projects related to feature implementations such as Salesforce managed packages, App Exchange products, or custom solutions provided by external vendorsBuilds or reconfigures Salesforce automations including Processes and FlowsPerforms Salesforce Admin tasks related to profiles, permissions, page layouts, and lightning record pagesCreates test plans for quality assurance testingPerforms quality assurance testing for solutionsPerforms all necessary steps to implement and validate solution in Sandbox and Production environmentsWorks with Product Analysts and Salesforce Developer to ensure continuity and avoid conflict amongst product releasesUnderstands the capabilities and limitations of Salesforce Health CloudMaintains confidentiality regarding information being processed, stored, or accessed by the applications.Performs all other duties as needed.Knowledge, Skills, and AbilitiesStrong knowledge of Salesforce Process Builder, Flow Builder, Field Service Lightning (FSL), and OmniStudioProficiency in Salesforce database structure including objects and SOQLAbility to participate in design sessions and communicate options to Product team and business stakeholdersExceptional communication and time management skillsAbility to work independently as well as in a group settingAbility to work a flexible schedule to meet the needs of the group growth and expansionSalesforce certifications are a plusMinimum QualificationsTo perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.3+ years' experience working with Salesforce2+ years' experience using Field Service and OmniStudioExperience working with stakeholders and users to understand needs and deliver solutionsExperience working with analysts or vendors to understand capabilities and limitations of specific healthcare applicationsEducation and ExperienceBachelor's or advanced degree in computer science, healthcare informatics, business, or a similar field Compensation details: 85000-95000 Yearly SalaryPI821acd18b3ea-25660-35360973

Keywords: Upward Health, Brentwood , Salesforce Analyst, Professions , Hauppauge, New York