Export Customer Service Rep
Company: Lactalis American Group
Location: New York
Posted on: April 19, 2024
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Job Description:
DescriptionLactalis USA is currently seeking candidates to join
our Export team in either Buffalo, NY or New York City,
NY.Lactalis, the world leader in dairy, is a family-owned business
with more than 85,000 pragmatic and ambitious professionals
worldwide, committed to nurturing the future by providing healthy
and delicious dairy products that bring people together every day.
We produce award-winning dairy products that bring people together
every day. We offer an enviable range of dairy brands including
Galbani, Prsident, Kraft Natural Cheese, Cracker Barrel, Black
Diamond, Parmalat, Siggi s, and Stonyfield Organic in addition to
several brands imported from our affiliates in Europe.--At
Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY
are at the heart of everything we do. We are dedicated to building
a safe, diverse, inclusive, and authentic workplace and we know
that our candidates come from many different backgrounds, cultures,
and experiences. If you re excited about this role but your past
experience doesn t align perfectly with every qualification in the
job posting, we still encourage you to apply and share with us your
STORY, your PASSION, and your EXPERTISE! --You may be just the
perfect candidate for this or other roles within our
company.--Lactalis is an equal employment opportunity employer. We
will not discriminate against applicants with regard to any
legally-recognized basis including, but not limited to: veteran
status, race, color, religion, sex, national origin, age, marital
status, sexual orientation, and physical or mental
disabilities.--From your EXPERTISE to oursKey responsibilities for
this position include:Develop a strong base of knowledge regarding
products, services, and capabilities to be used on a day-to-day
basis in managing Customer orders in line with vendor order
management as outlined by each individual customer
requirements.Process orders of US products received from external
or internal customers.Work closely with cross-functional company
personnel to help ensure that the company provides a superior level
of customer service and resolve any problems in a timely
manner.Monitor order pricing and adhere to contracted Customer
pricing.Coordinate with Planning/Plant to ensure
quantities/delivery dates are respected.Coordinate shipment of
orders for land and ocean transport from plant to port of delivery
with logistics and/or appropriate freight forwarder.Report issues
of critical concern that may affect Customer Service to the
Supervisor and/or Assistant Director.Act as a backup to other
Customer Service staff to cover vacations, personal time,
etc.Manage bookings and loadings of containers.Issue set of
appropriate export documents per order, including but not limited
to AMS/APHIS, COO, CoA, Invoice, Packing List, BOL, SLIs.Adhere to
all country-related regulatory compliance standards.Assist
customers with quality related documentation and
issues.Communicate/Problem solve any issues with domestic and
overseas stakeholders.Meets productivity standards; Completes work
in a timely manner.Demonstrate commitment to a safe working
environment that promotes the health and wellbeing of all employees
and that will further contribute to the Company s overall
performance and success.Travel and / or extended or off work hours
may be required.This description reflects management s assignment
of essential functions, it does not proscribe or restrict the tasks
that may be assigned.To fulfill these responsibilities, tools such
as a computer, phone or, and / or allowance(s) may be
provided.Reasonable accommodations may be made to enable
individuals with disabilities to perform these Essential Duties and
Responsibilities.RequirementsFrom your STORY to oursQualified
applicants will contribute the following:Education &
ExperienceIdeal incumbent will possess a minimum of a Bachelor s
Degree from a College or University.1-2 years related experience
and/or training; or equivalent combination of education and
experienceDemonstrated experience with Microsoft suite (Excel,
Word)Skills/AbilitiesMUST have a valid Driver s License or State
Issued ID to register with government agencies to perform essential
work duties.Excellent communication and presentation skills.Must be
self-motivated, organized and possess strong problem solving
skills.Ability to manage priorities and complex workload.Knowledge
of export logistics terminology (INCOTERMS/Ocean shipping
Terms).Team player able to adapt to a fast-paced
environment.Excellent oral and verbal communication skills.Ability
to work independently and make effective autonomous decisions.Basic
Math Skills
Keywords: Lactalis American Group, Brentwood , Export Customer Service Rep, Sales , New York, New York
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